Sterling Configurator not launching issue

This is one of the most commonly faced issues while using this product. Even though this product is robustly designed with capabilities to handle an entire order management cycle with powerful tools for customisation, there are few things which kind of irritates me while using this product :-) .One of them is ‘The configurator not launching’ issue. Forget about the configurator, sometimes the java console itself will not appear. I am sharing this trick for anybody who is facing this issue so that this can be of help to them.

Firstly if you are developer and you have a sterling local instance setup. The sterling ‘APP’ will be using the JDK you have set in the environment variables or in the startup script of your server. But the sterling configurator is a java applet and this is launched from IE will actually look for the JRE in your program Files.

Try these tricks if you are having issues launching configurator:

·       1.If you are on older versions of sterling say 7x,8x then your internet explorer will look for Jre6.So copy jre6 Folder to C:\Program Files\Java folder. And restart your IE and it will work.

·      2.  If you are on a higher version of sterling say 9x, then the internet explorer will look for jre7.Try below methods if you are having an issue:

o   Copy jre7 folder to C:\Program Files\Java and then try launching.

o   If above step does not work then downgrade your internet explorer to a very old version say IE8.

Hopefully the above steps should solve the problem for you.If you have any other hacks then please feel free to share in the comments section.